OASA offers a multi channel approach call centre services with inbound and outbound multi lingual capabilities. By focusing on optimizing processes we ensure that our clients achieve reduced costs without comprising quality of service.
OASA's team of customer service agents takes inbound calls from
customer contact telephone numbers and the Internet sites of clients. Call Centre Services manages the operator team resources to ensure callers get through quickly to fully trained operators answering and acting as skilled customer service staff of the client company. The call centre has the capacity to receive up to 5,000 calls per hour. Teams sizes range from 5 to 20 agents.